Overview
At ArnaTech, we understand that clear processes drive successful digital transformation. In this project, we partnered to design and document Standard Operating Procedures (SOPs) for digital product integration and the feature request process on BRIMO, one of Indonesia’s leading digital banking platforms.
ArnaTech`s Approach
The project focused on creating well-structured, transparent, and scalable SOPs that enhance collaboration between business, IT, and product teams. We formulated:
- RACI Matrix to define roles and responsibilities.
- Service Level Agreements (SLA) for timely delivery and accountability.
- Process Flowcharts to visualize end-to-end workflows.
- Defined Responsibilities & Escalation Paths for clarity and efficiency.
- Supporting Forms & Documentation to standardize requests and approvals.
Outcome
- Streamline digital product integration across departments.
- Improve efficiency in managing BRIMO feature requests.
- Reduce ambiguity in responsibilities and accountability.
- Ensure faster turnaround times with SLA-driven workflows.
- Strengthen governance and compliance in digital product development.
This project showcases ArnaTech’s expertise in process engineering, digital banking solutions, and IT governance—helping organizations scale innovation with confidence.