Client: PT Bank Rakyat Indonesia (Persero) Tbk
At ArnaTech, we understand that clear processes drive successful digital transformation. In this project, we partnered to design and document Standard Operating Procedures (SOPs) for digital product integration and the feature request process on BRIMO, one of Indonesia’s leading digital banking platforms.
Key Focus Areas:
The project focused on creating transparent and actionable SOPs to streamline digital product operations. Key components included:
- RACI Matrix: Clearly defining roles and responsibilities for every stakeholder involved.
- Service Level Agreements (SLA): Ensuring timely delivery and measurable accountability.
- Process Flowcharts: Visualizing end-to-end workflows for better understanding and adherence.
- Responsibilities & Escalation Paths: Establishing clarity for task ownership and escalation procedures.
- Supporting Forms & Documentation: Standardizing requests, approvals, and record-keeping across teams.
Outcome
This project has significantly improved BRIMO’s digital product operations, enabling efficient feature request management and accelerating integration processes across departments.With well-defined roles, SLA-driven workflows, and structured SOPs, BRIMO can now reduce ambiguity, enhance governance, and deliver faster, more reliable digital product updates.
The initiative demonstrates ArnaTech’s expertise in process engineering, digital banking solutions, and IT governance, helping organizations scale innovation with confidence and operational precision.