Ecosystem Tree CRM Application for BRI (Bank Rakyat Indonesia)

Arnatech developed the Ecosystem Tree CRM application to optimize BRI Micro’s customer acquisition processes. This innovative platform helps BRI’s marketing team manage referral pipelines and monitor follow-up actions effectively, ensuring seamless operations across various organizational levels.

Key Features for this CRM Application

1. User Access Management

Role-based access for Admin, Mantri, Kaunit, MBM, Pinca, and Regional Officers.

Features include user registration, password reset, and role-specific tools.

2. Referral Management

Bulk and single referral input with fields such as ecosystem type, business sector, and location.

Real-time updates and referral follow-up tracking tailored to each user role.

3. Monitoring and Reporting

Real-time dashboards display referral statuses: pending, visited, and converted to customers.

Aggregated data views and CSV reports for easy analysis.

4. Cloud-Based Infrastructure

Deployed on a secure, scalable cloud environment with a high-performance architecture.

5. UI/UX Design

Designed with a focus on user-friendliness and efficiency for diverse roles.

Technology Stack

Frontend: ReactJS

Backend: Python

Database: PostgreSQL

Storage: Amazon S3

Outcome

The Ecosystem Tree application has revolutionized BRI Micro’s customer acquisition and referral processes. By digitizing these operations, it has improved decision-making, streamlined workflows, and enhanced productivity at the branch and regional levels.

Project Duration

14 working days

Why Choose Arnatech?

Arnatech is a trusted IT solutions provider with extensive experience delivering cutting-edge technology for enterprise clients like BRI. Our portfolio demonstrates our capability to build scalable, user-friendly, and efficient software tailored to your needs.

Contact us at +6285811144421 to learn how we can transform your business operations through innovative technology solutions.